Job Overview
As a Branch Assistant, your role is vital to the ongoing success of the branch. Whether it is picking the right part the first time in our warehouse, serving our customers on the retail counter, or delivering parts directly to customers, the role is varied and exciting. You will work to ensure that the branch achieves high performance and operational standards, ultimately delivering on our Customer Promise.
Position based in Sheffield – Waleswood, UK.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work‑life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax‑free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for delivering a safety‑first culture with the customer at heart of everything.
- Work to deliver a balanced performance across key business metrics and KPI measures, aligning with business goals and objectives.
- Ensure the branch is operationally efficient, and that proper controls and measures are in place to support a customer‑first experience.
- Work as a member of the Fleet team with a customer‑first attitude.
- Ensure colleagues focus on delivering a safety‑first culture at all times.
- Improve returns, credits and warranty processes to enhance customer experience and create frictionless processes when supporting the retail counter.
- Support the retail counter to ensure branch retail standards are best in class, establishing customer experience excellence.
- Deliver a customer‑first service through the management of pick‑to‑manifest times and achieving all service level agreements.
- Support the branch with deliveries when required, ensuring it is set up for growth through best‑in‑class customer service and exceptional SLAs.
- Ensure a best‑in‑class service is delivered at all times to cement customer excellence.
Skills And Experience
- Great communication skills, demonstrating the ability to develop customer relationships.
- Full UK Driving Licence.
- Ability to utilise technology to execute comprehensive fleet checks and deliver a zero‑accident mentality while fostering a safety‑first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Consistently deliver best‑in‑class service to establish customer experience excellence.
- Flexibility in day‑to‑day tasks to best support the branch.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work‑Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
