We are currently recruiting for a One Spa Café Server to support in our award winning Spa.
Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.
The Spa Café Server is responsible for opening and closing of the shift, cash handling, order taking, serving and preparation of drinks/coffees and food items and to keep to Café neat and tidy at all times.
The Spa Café is open 7 days a week.
The opening hours of the Café is 08.30 to 16:30
We also expect you to:
1. Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
2. Ensure that guest expectations are exceeded and standards are consistently maintained.
3. Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
4. To be fully conversant with all restaurant/hotels policies and procedures.
5. When fully competent, to take ownership of the Spa Café and work with the Manager to make improvements.
We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:
Requirements:
6. Food & Beverage Service Experience required (Café/Barista experienced preferred)
7. Previous experience in a client facing role within a luxury five star environment a distinct advantage
8. Excellent written and spoken English
9. Flexible and adaptable approach to working hours
10. Impeccable personal presentation
11. Ability to handle stress and cope with the pressures of the job as and when they occur
12. Ability to deal with and adapt to unexpected situations: complaints, change
13. Ability to motivate yourself at quieter times
So why work for the world’s largest hospitality company?
14. A competitive salary plus free meals whilst on duty.
15. 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
16. Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
17. 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
18. Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
19. 50% off Spa Treatments and £50 gym membership within our One Spa!
20. 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
21. Refer a friend to work with us and receive a £500 bonus
22. Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
23. Many more benefits however most importantly, we’ll help you grow, and develop you as an individual
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.