Rewards And Benefits
* Part-time position suitable for students
* Incredibly friendly team working environment
* Excellent pension scheme
* Annual bonus scheme
* Virtual GP service
* Generous maternity/paternity leave
* Great holiday entitlement
* Training and development opportunities
* Easily accessible offices
* Immediate start date
* Opportunity to secure a permanent contract from day one
Mtrecs New Job Opportunity
MTrec Commercial is proudly representing our prestigious Glasgow-based client with plans for growth and expansion in their state-of-the-art customer service operation.
They are now recruiting a permanent part-time Customer Service Advisor to join their highly trained team in an exceptional office environment. If you have a background in customer service and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers professionally, and able to respond to customer service calls and emails.
You will join a dynamic, expanding company with a superb team culture and significant opportunities for career progression. The company seeks committed, hardworking, customer-oriented individuals looking for a long-term, permanent job opportunity.
The Job You Will Be Doing
* Answering inbound calls from customers
* Providing a positive and engaging customer experience
* Educating customers about products and services
* Engaging with customers across various communication channels
* Using judgment to address and resolve customer queries appropriately
* Listening to customers’ personal circumstances to understand their needs and provide personalized solutions
About You
* Customer service experience is essential. Experience in contact centres, office-based customer service, retail, hospitality, leisure, or travel is preferred, especially if at a supervisory or team leader level.
* A passion for delivering excellent customer service and achieving the best outcomes for customers
* Excellent written and verbal communication, listening, and empathy skills
* Comfortable with technology and proficient in Microsoft Office
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