What you’ll be doing
1. Own and evolve the strategic customer narrative for the Home and Transformation Product Organisation, ensuring it reflects the full scope of change across the portfolio
2. Coordinate and align product change initiatives across the Home Product directorate, including product launches, migrations, and content introductions, ensuring they are customer-centric and commercially impactful
3. Leverage customer insight and behavioural data to inform and validate change strategies, ensuring decisions are evidence-based and aligned with customer needs
4. Work across Agile delivery teams, embedding the customer narrative into sprint planning, backlog prioritisation, and release planning to ensure consistent delivery of value
5. Engage with stakeholders at all levels, from senior directors to product squads, to ensure alignment and effective execution of success plans
6. Maintain visibility across roadmaps for the Broadband & TV and Migrations tribes, identifying interdependencies and aligning initiatives to meet business objectives
7. Collaborate with Marketing and Commercial, Channel and Operations, as well as Networks Data and Engineering teams to ensure effective and aligned planning to support all deliverables
8. Champion Agile ways of working, fostering a culture of iterative delivery, continuous feedback, and cross-functional collaboration
What we’re looking for
9. Exceptional communication and storytelling, with the ability to distil complexity into clear, compelling narratives that resonate across technical and non-technical audiences
10. Strong organisational and coordination skills, with a track record of managing complex, cross-functional initiatives
11. Data-driven mindset, leveraging customer usage data, NPS, and network performance metrics to inform product strategy
12. Financial acumen, including the ability to assess ROI, P&L opportunities, and evaluate investment cases for new initiatives. Ability to align product strategy with commercial goals
13. Performance tracking & KPI Management – ability to use financial KPIs (e.g., churn, customer lifetime value, acquisition cost) to monitor product health and inform strategic pivots
14. Skilled in Agile tools and practices (e.g., Jira, Confluence, Kanban boards)
What’s in it for you
15. 10% on target bonus
16. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
17. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
18. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
19. 25 days annual leave (not including bank holidays), increasing with service
20. 24/7 private virtual GP appointments for UK colleagues
21. 2 weeks carer’s leave
22. World-class training and development opportunities
23. Option to join BT Shares Saving schemes
Ready to join us?
Apply today and be part of a team that’s shaping the UK’s digital future.