Working pattern:
Hybrid, 3 days per week in the office
Salary:
£50,000 to £60,000 depending on experience, plus Company Bonus and Benefits
*This role requires candidates to be eligible for UK security clearance*
Parico is an established technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. Our team are motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. At Parico, we deliver world-class solutions that transform the way that our clients use technology.
The Role
We're looking for a talented Availability & Event Manager who is smart, curious, and thrives in the dynamic environment of a small business tackling complex challenges across the Public Sector. This role offers the freedom to be truly innovative—whether that means rolling up your sleeves, diving deep into system intricacies, or crafting exceptional technical solutions that address our customers' toughest problems.
As our Availability & Event Manager, you'll play a pivotal role in maintaining the performance and reliability of our customers' IT systems. You'll work closely with the Incident Manager and support teams to ensure service availability, meet SLAs, and drive continuous improvement across our technical operations.
What you'll be doing:
* Monitor and analyse system events to identify patterns, detect anomalies, and drive service improvements
* Ensure comprehensive monitoring across all IT components and services to maintain visibility and control
* Investigate and resolve service availability issues, ensuring minimal disruption and swift recovery
* Perform impact and points of failure analyses to strengthen system resilience and reduce operational risk
* Ensure IT services are recoverable within agreed SLAs, maintaining compliance and customer satisfaction
Who we're ideally looking for:
* You'll have proven experience applying ITIL principles and methodologies to drive efficient service management and continuous improvement
* You'll be skilled in identifying and managing service-related risks, ensuring proactive mitigation and operational resilience.
* Ideally you've had hands-on experience with monitoring and service management tools including BMC Remedy, Zabbix, OpenSearch Manager, and Grafana, supporting real-time visibility and incident response.
* You'll have a good understanding of the MOD's Secure By Design framework and NCSC Security Principles, ensuring compliance and secure service delivery in defence environments.
* Bonus points for demonstrable sector knowledge and experience within the UK Public Sector, with insight into its operational standards, governance, and stakeholder expectations.
What's in it for you?
* A high-performance company culture and leadership team that are there to help you to progress your career quickly and thrive with endless opportunities.
* Kitted out with a full suite of tech goodies and any additional tech you may need with our work-from-home subsidy upon joining, so you can kit out your home office.
* 25 days of paid holiday (plus 8 bank holidays).
* 10 days at full pay for Armed Forces Reservist training.
* Private health insurance provided through AXA PPP and mental health support through our Employee Assistance Program.
* Salary Sacrifice Electric Vehicle car scheme with Octopus Energy
* Discretionary company bonus
* Flexible Life Insurance, with a minimum of 2 x salary and rewards, provided by YuLife.
* Flexible working hours to support life admin as well as being able to work from home.
* Enhanced Private pension contributions, matched up to 5%
* We're family friendly, with Parico company policies built to support you, in all stages of life.
* If you're relocating to join the team, we'll provide a contribution to help with your costs.