Job Description
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
These game-changing careers will be permanently site based, at our Belfast VR Hub (BT1 3NR). We offer a competitive salary and additional perks and company benefits to help support your unique lifestyle.
What you will do in this role
Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products.
Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:
* Provide resolutions to general or individual users.
* Help identify opportunities to reduce customer effort.
* Constantly monitoring social media, forum channels and product review platforms.
* Providing engagement activity support.
* Create and promote engaging responses that encourage participation.
* Develop user-generated content.
* Actively working to identify and implement opportunities to cross leverage self-service content across digital channels.
Your qualifications
Concentrix is a great match if you:
1. Have professional experience or an indepth understanding of social media support
2. Fluent in English and Spanish (B2 CEFR level)
3. Have the availabi...