Customer Service Coordinator – Merchant Haulage
Full time, Maternity cover contract
We are looking for a customer‑focused and detail‑oriented individual to manage cargo release requirements, ensuring accurate processing of documentation, charges and data while delivering excellent customer service and supporting the team.
How you will help us and what you can expect
* Maintain Cases effectively and efficiently using CRM
* Ensure releases and queries are processed in a timely and error free basis, including use of the MSC UK Merchant Release Portal and completion of background administration tasks.
* Full and accurate completion of files and systems in accordance with import process and procedures
* Ensure any charges quoted on the release of goods are correct
* Proactive communication with customers and Internal stakeholders
* Delivery of excellent customer service, dealing with tasks and calls promptly and effectively
* Assist other colleagues/teams as and when required.
* Meet agreed deadlines and follow up action where needed.
Skills and experience you’ll bring to us
* Accurate data entry skills in numeracy, literacy and IT
* A flexible approach and 'can do' attitude is essential.
* Compliance with MSC's email and telephone etiquette
* Destin8 & CNS knowledge
* Building Customer relationships for new and existing business
* Commercial awareness related to the Import shipment
* Time management
* Attention to detail, high level of accuracy in order to minimise errors and loss to MSC.
* Ability to prioritise workloads and work to tight deadlines.
* Excellent communication and teamwork.
* Strong team player
What we offer
* Competitive salary
* Private Health Care for everyone from day 1 (non contractual)
* Generous pension scheme
* Life Assurance – 4x salary
* 22 days + a day to take on Christmas Eve or New Year’s Eve
* Free parking
* On-site artisan restaurant
* Discounted gym membership
* Cycle to work scheme
* Flu vaccines and eye care vouchers
* Buy or sell holiday scheme
* Christmas club saving
* MSC Cruises friends and family discount
* Full induction day and training provided
* Learning and development opportunities
* Dress for the day policy/modern office environment