Job Description
Emergency Department Support Officer- RVH - Full time night shift - Belfast - £17.22 per hour
Your new company
A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in the Royal Victoria Hospital. This is a full time night shift position
Your new role
As an Emergency Department Support Officer, you will play a key role within a busy multi-disciplinary team, ensuring a smooth, welcoming and well-organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance tasks.You will be the first point of contact for patients arriving to the department-providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit.
Key responsibilities include:General Duties
* Deliver excellent customer service and greet patients warmly on arrival.
* Communicate effectively with clinical teams to support patient care needs.
* Help maintain a safe, tidy and organised department, including monitoring equipment and the environment.
* Keep patients informed of delays or changes to their care pathway.
* Manage departmental stock levels and ensure supplies are readily available.
Clerical Duties
* Respond promptly to phone calls and patient enquiries.
* Take arrival details for ambulance patients.
* Maintain notice boards and dispose of outdated materials.
* Book patient transport (e.g., ambulance services, taxis, family arrangements).
* Follow-up on test results were required.
* Maintain clerical stock and order supplies as needed.
* Page specialist teams when requested.
* Provide cover for other reception areas during staff shortages.
* Manage confidential waste and scan essential patient documentation in real time.
* Report IT issues and follow up to resolution.
Cleaning & Environmental Support
* Help ensure a clean, safe and presentable department at all times.
* Alert staff to required cleans or spillages.
* Keep workstations and storage areas tidy and organised.
* Report cleanliness issues promptly to senior staff.
* Assist with linen management, scrub suit levels and general equipment checks.
* Coordinate minor maintenance requests with Estates teams.
Catering Support
* Liaise with kitchen and nursing staff regarding meal requirements.
* Report catering issues where necessary.
Training & Development
* Participate in mandatory training and regular appraisal.
* Continue personal development to support service needs.
* Undertake training related to supplies, systems and departmental processes.
What you'll need to succeed Essential:
* Four GCSEs (A-C / 9-4) including English OR at least two years’ administrative experience.
* Experience using Microsoft Office applications.
* Strong communication skills and a professional approach.
* Ability to work effectively within a team.
* Strong organisational skills with the ability to prioritise tasks.
* Ability to remain calm and efficient in a fast-paced environment.
* Initiative and problem-solving skills.
Desirable:
* Experience working in a healthcare or multi-disciplinary team environment.
What you'll get in return
* Belfast- based in Royal Victoria Hospital
* Full-time role- night shift rota
* £17.22 per hour
* Full time role with immediate start
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4761204