📍 London (1 day per week in office – Liverpool Street or Wimbledon Office)
💼 £80,000 + Performance Bonus (5–25%) + Excellent Benefits
đź•’ Full-time / Flexible working available (including school pickup hours flexibility)
Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives.
Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle.
What You’ll Do
* Lead the design of seamless, insight-led services across multiple touchpoints
* Redefine customer journeys and translate them into strategic, scalable design solutions
* Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements
* Advocate for customer-first thinking across optimisation and new product development
* Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders
* Present to leadership and influence at ExCo/C-suite level
What We’re Looking For
* Established years of experience in service or UX design, ideally in complex or regulated environments
* Expertise in service blueprinting, user journey frameworks, and digital product optimisation
* Confident communicator and facilitator, able to lead workshops and stakeholder sessions
* Strong understanding of insight and research, with a strategic mindset and attention to detail
* Experience with Figma, whiteboarding tools (e.g., Miro), or equivalent
* Comfortable navigating ambiguity and contributing to a collaborative, feedback-led design culture
* Diverse backgrounds across digital, professional services, consulting
Why This Role?
* Work within a supportive and diverse team of 10, including insight analysts and service strategists
* Flexible working culture — including part-time schedules and core hours
* Get exposure to C-suite level work and projects already delivering tangible business results
* Be part of a high-impact team with a strong critique culture and pro bono initiatives
* Contribute to roadmap-shaping projects focused on customer growth, retention, and optimisation
To apply for this Senior Service Designer position, please send you CV and portfolio to design@tomorrowlondon.co.uk
*Due to the high volume of responses, if you have not received a response in 48 hours please take it that you have unfortunately been unsuccessful. Our client won't be able to sponsor, so please bear this in mind ahead of applying.
We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.