Job Title: Car Park Customer Service Assistant
Employer: Reading Borough Council
Contract: Fixed-term until February 2026
Hours: 37 hours per week, rota basis (5 days out of 7)
Location: Queens Road or Broad Street Mall Car Parks
Job Purpose
To ensure the safety, security, and cleanliness of Reading Borough Council’s car parks while delivering an excellent customer experience. The postholder will act as a visible presence, assisting the public, maintaining facilities, and supporting the smooth and secure operation of parking services.
Key Responsibilities
Customer Service & Security
Provide a visible and approachable security presence within the car parks.
Deliver high standards of customer service by assisting members of the public and responding to queries and complaints effectively.
Liaise with police, local businesses, and other stakeholders where necessary.
Operations & Maintenance
Conduct regular patrols and inspections of car parks, ensuring safety, cleanliness, and security standards are met.
Operate parking control equipment and carry out cash handling duties in line with established procedures.
Undertake cleaning, routine maintenance, and basic repair tasks to keep facilities in good order.
Health, Safety & Compliance
Ensure compliance with health and safety procedures and report any incidents, hazards, or equipment faults.
Support equal opportunities and uphold high service standards at all times.
Person Specification
Essential:
Proven experience in a customer service role.
Strong communication and organisational skills.
Ability to work independently and as part of a team.
Full, clean UK driving licence.
Basic IT/computer skills.
Practical, hands-on approach with attention to detail.
Flexibility to work shifts (including weekends, evenings, holidays, and events).
Reliability and commitment to providing a safe, positive experience for all car park users.
Desirable:
Previous experience in a security, facilities, or parking services environment.
Knowledge of health and safety practices.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)