Reporting to the Head of Sales, the Account Manager, you will play a vital role in the development and growth of a select list of customer accounts. You will promote the business and the products/services we provide, while collaborating with other departments to build strong client relationships.
Responsibilities
* Build and maintain strong relationships with key accounts, providing support and resolving issues promptly.
* Execute sales strategies, increase revenue through upselling/cross‑selling, and achieve sales targets.
* Develop account plans, forecast sales, analyse market trends, and identify opportunities.
* Negotiate terms, manage contracts, and ensure compliance with policies and regulations.
* Coordinate with internal teams, provide feedback, and ensure a seamless client experience.
* Educate clients, provide resources, and maximise the use of offerings.
* Track KPIs, use data for insights, and drive continuous improvement.
* Implement loyalty programs, monitor satisfaction, and retain clients.
* Proactively address issues, manage critical situations, and ensure customer service excellence.
* Adhere to regulations, maintain accurate records, and ensure accountability.
Qualifications
* Strong interpersonal skills and the ability to build trust with clients.
* Proven sales experience with effective negotiation skills and a track record of achieving sales targets.
* Organisational skills and ability to manage multiple accounts, including understanding of account planning processes.
* Ability to analyse market trends, identify opportunities, and assess risks.
* Excellent verbal and written communication skills, including effective presentation abilities.
* Strong problem‑solving abilities and the ability to resolve issues efficiently.
* Familiarity with CRM systems, sales tools, and relevant industry software.
* Data analysis skills – ability to interpret trends and use insights to drive decision‑making.
* Strong customer service skills, empathy, and a commitment to providing exceptional service.
* Adaptability to changing market conditions and client needs.
* Teamwork – ability to collaborate effectively with colleagues across departments.
Benefits
* Cycle to Work Scheme
* Benefits Platform
* Holistic Wellbeing Platform
* 24/7 Employee Assist Programme
* 33 days annual leave (inclusive of bank holidays)
* Employee product discounts
* Recognition rewards
* Holiday purchase scheme
Equality, Diversity & Inclusion
At First Fence we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We stand against discrimination on any protected characteristic and ensure a fair, unbiased recruitment process.
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