Neighbourhood Housing Officer (£38,037 per annum, full-time, 12 months maternity cover)
Job Role
We are looking for a proactive, people-focused Neighbourhood Housing Officer to support residents and ensure our shared ownership homes and neighbourhoods remain well managed and welcoming.
You will help customers understand their shared ownership rights and responsibilities, supporting them with their journey with us. By offering clear guidance and building strong, positive relationships, you will help residents get the most from their homes and local area.This is a hands-on role involving estate visits, resolving issues, responding to concerns and ensuring our neighbourhoods are safe, attractive and well maintained.
The successful candidate will have knowledge of housing, estate, leasehold or shared ownership management. You will have excellent customer service skills including the ability to build effective relationships, and confidence managing challenging conversations.
This role provides the opportunity to make a real difference to shared owners, influence how neighbourhoods develop and contribute to a supportive, forward-thinking organisation focused on community wellbeing. If you are passionate about people, problem solving and positive communities, we'd welcome your application.
About Us
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Location Details
The role will have an office base of either our Sevenoaks or Swanley Office. We offer a flexible approach to hybrid working,with full-time colleagues basing themselves in the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community.
Application Information
We will only consider applications submitted with a full CV and completed application form.
Please read the job description for more information about the role. This can be found on our website.
For an informal discussion, please contact Sean Richards, Community Safety Manager .
(Please note if you cannot see an email address above, it will be available on this advert on our website).
Advert Closing Date : 9am on 2 March 2026
Interview Date: 13 March 2026
TPBN1_UKTJ