Job summary
This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care without the physical demand of acute work.
We have exciting news: we are introducing a new red zone weekend rate (from Fridays 18:00 to Mondays 7:00am) of 28 per hour. We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between 47,400 to 54,140 working full time equivalent of hours per week.
You`ll receive:
1. Pay: per hour (7am-11pm) and per hour (11pm-7am), with further pay enhancements of per hour when working between Friday 18:00 to Monday 7:00am
2. Any training hours will be paid at per hour
3. 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
4. Guaranteed regular breaks and as much flexibility as we can provide plus potential for home working .
5. A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
6. Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
Main duties of the job
What your typical day looks like
7. You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
8. In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you will receive a lot of support from the software systems as well as your team.
9. You will be able to plan your working hours to fit with your lifestyle and log off when your shift is over.
10. You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.
You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:
11. Full-Time Monday-Friday (9am-5pm) for 4 weeks
12. Part-Time Tues, Weds, Thurs ( and Sat-Sun (9am-5pm) for 5 weeks
You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Post training, you will work your bespoke shift pattern, we offer part-time of full-time hours ranging from 16 - hours per week.
We value work life balance and create bespoke rota patterns to fit around yours needs however at the moment we require more cover during evenings and weekends. We also hybrid or homeworking opportunities. To qualify for home working you`ll have to work from the site for at least the first 6 months of employment.
About us
The successful candidate will have the following skills and experience:
13. Good level of education
14. Ability to write reports, business correspondence, and procedure manuals
15. Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
16. Understanding of call centre metrics and resource planning methods
17. Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
18. Excellent people management skills and performance management skills
19. Professional and driven, yet communicative and highly approachable
We are looking for:
20. UK Registered Nurse ( NMC ) or Paramedic ( HCPC ) with appropriate post-registration acute Primary Care experience.
21. Excellent listening and communication skills, with good IT and keyboard skills.
22. A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team .
If you'd like to learn more about this role, or have any questions, please contact Valentin on Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer. Job description
Job responsibilities
This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care without the physical demand of acute work.
We have exciting news: we are introducing a new red zone weekend rate (from Fridays 18:00 to Mondays 7:00am) of 28 per hour. We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between 47,400 to 54,140 working full time equivalent of hours per week.
You`ll receive:
23. Pay: per hour (7am-11pm) and per hour (11pm-7am), with further pay enhancements of per hour when working between Friday 18:00 to Monday 7:00am
24. Any training hours will be paid at per hour
25. 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
26. Guaranteed regular breaks and as much flexibility as we can provide plus potential for home working .
27. A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
28. Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
Person Specification
Qualifications
Essential
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Desirable
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Experience
Essential
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Desirable
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Additional Criteria
Essential
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Desirable
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