Job Summary
Are you passionate about supporting patients in regaining independence or receiving compassionate end‑of‑life care? Do you want to grow your skills in a collaborative, multidisciplinary environment? If so, we’d love to hear from you.
Our nurse and therapist led Intermediate Care Unit offers a rewarding setting, focused on rehabilitation and reablement, with six Specialist Palliative Care inpatient beds. We use a team nursing and therapy approach, delivering person‑centred care, with support workers working directly alongside qualified nurses or therapists.
This Band 3 role is ideal for experienced support staff. Less experienced candidates can start as Band 2 Rehabilitation Support Worker or Healthcare Assistant, with a clear development pathway to progress to Band 3 through training and supervised practice.
We’re looking for committed, compassionate individuals who want to make a meaningful impact every day. This is a 24/7 service and requires availability for nights, weekends, and bank holidays. Right to work in the UK: only candidates who already have the legal right to work in the UK are considered.
Key Responsibilities
* Contribute to, support, and promote ECCH’s strategic direction, values, and culture in relation to proactive and reactive services.
* Communicate effectively with patients, relatives and carers, respecting patient confidentiality, privacy and diverse cultural backgrounds.
* Participate in one‑to‑one meetings / clinical supervision within the team as required.
* Participate in the learning environment.
* Contribute to the clinical governance agenda through participation in clinical audit when required.
* Contribute to an environment conducive to effective working, respecting, and supporting the delivery of high‑quality clinical services.
* Contribute to change and innovation within the team.
* Work as part of the multidisciplinary team to deliver delegated proactive interventions including reablement and conducting therapy exercises.
* Support therapy staff with access / discharge home visits.
* Support therapy staff to deliver activities to aid functional ability (group exercises, games, puzzles to improve manual dexterity and memory).
* Work in partnership with senior members of the team and ensure the care provided is of high quality.
* Work with patients towards self‑care and independence.
* Support families and carers, being aware of the effects of illness on the family.
* Enable individuals and families to express their feelings and preferences and take appropriate action.
* Provide supportive care to patients approaching end of life.
* Promote effective communication between patients, families and carers, including participation in all decision‑making related to their care.
* Follow an agreed care plan offering a range of clinical activities to ensure best practice is delivered.
* Undertake personal care activities of daily living with patients.
* Support and deliver aspects of activities of daily living (management of dietary and fluid intake, toenail care, continence management, toileting programmes, use of sheaths, catheters and continence pads).
* Take, record and report (if outside normal parameters) blood pressure, respiration, oxygen saturation and pulse rate using NEWS2.
* Undertake observations of skin assessments, continence and nutrition, and report back to senior colleagues.
* Undertake urinalysis, including collecting urine sample as directed, reporting any concerns regarding urination.
* Participate in simple wound care, skin tear pathway, venepuncture, or collection of specimens.
* Participate in health education / training for patients, families and carers.
* Engage in personal development; maintain competence, knowledge and skills commensurate with the role.
* Be accountable for practice, taking every reasonable opportunity to sustain and improve knowledge and competence.
* Provide information as required to complete outcome measures on admission and discharge.
* Maintain legible, accurate and contemporaneous patient records in accordance with ECCH policy.
* Report any changes in patient’s condition to a registered health care professional.
* Take responsibility for the safe use of clinical equipment.
* Contribute to the effective use of resources.
* All roles within ECCH require staff to demonstrate our Values and Signature Behaviours (Compassion, Action, Respect, Everyone).
Skills and Knowledge
* Additional skills as per Job Description or ability to successfully undertake the required training to achieve competency
* Good interpersonal skills
* Good written and verbal communication skills
* Good ability to listen
* Common sense and practical problem‑solving approach
* Use of email and basic information technology skills
Qualifications
Essential
* Level 2/3 NVQ Health related or equivalent experience in Health or Social Care
* Care Certificate (completion mandatory once in post)
* Education to GCSE level Grade 5 in English and Mathematics or equivalent
Desirable
* Training in communication skills
* Evidence of personal development
Experience
Essential
* Previous relevant experience working in health or social care environment
* Awareness of the needs of older people
* Ability to work without direct supervision
* Ability to prioritise workload
Desirable
* Previous experience working in a community hospital setting
* Understanding of Intermediate Care Services
Personal Attributes
Essential
* Team player
* Approachable
* Reliable
* Flexible, and prepared to work all shift patterns (days / nights / weekends / bank holidays)
* Ability to embrace our culture, values and signature behaviours (Compassion - We Listen, We Learn, We Lead; Action - My Accountability, My Responsibility; Respect - Respect Our Resources: People, Time & Money; Everyone - Work Together, Achieve Together)
* Willingness
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