Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADER UNIVERSITY HEALTH BOARD
This post is Fixed term/Secondment until 30th June 2026 to cover a secondment.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information? Are you a team player, who strives to exceed goals, with a proactive “can do” attitude? Do you enjoy learning and developing in a fast paced environment? Do you have a keen eye for detail and enjoy problem solving tasks? If so, look no further, this may be the post for you.
We have an exciting opportunity for a motivated individual to join our team, as a Workforce Information Systems Support Officer. The post holder will support the delivery of a comprehensive high quality administrative service.
When in post, the successful candidate will be provided with full training in relation to the area of work, and benefit from a wealth of experience and knowledge which the team hold. You will develop and demonstrate positive values, whilst working towards the organisations purpose to improve health and deliver excellent care.
Some elements of home working may be available for this post and this would be discussed at interview. Interviews are expected to take place on 27th April 2026.
Main duties of the job
To support in the provision of a quality People Systems and Business Intelligence Service within the Health Board through the production of routine workforce information, data cleansing Electronic Staff Record (ESR), supporting Audit and Project Work as required. Generating an innovative approach to the function, acting on own initiative, taking advice from manager as required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications/Experience
Essential criteria
* Educated to diploma level or possess appropriate qualifications/experience to support the demands of the post
* ECDL/ other Microsoft Training Qualification specific to Excel or ability to evidence high level of experience.
* Evidence of continual professional and personal development.
Desirable criteria
* Experience in the delivery of training.
* Foundation Prince2 Qualification or appropriate Project Management qualification.
* Advanced Microsoft or Analytical qualification.
* Experience of using ESR Core Systems and functionality
* Experience within a workforce and OD field, administrative processes and human resources planning.
Skills
Essential criteria
* Excellent analytical and problem solving skills.
* Ability to cope with multiple tasks and prioritise workloads effectively and meet set deadlines.
* Proven organisational and highly defined communication skills.
* Highly developed and wide ranging IT Skills e.g. Excel, data manipulation, pivot tables, producing graphs.
* Ability to diagnose problems and propose creative and practical solutions.
* Report writing skills, specifically around data presentation.
Knowledge
Essential Criteria
* Establishing links with external organisations.
* Understanding of the BCU and wider healthcare agenda and how it fits with Workforce and OD operational activity.
* Understanding of data systems, business processes, methodology and software.
Other Relevant Requirements
Essential criteria
* Confident, professional demeanour.
* Able to work under pressure to meet deadlines.
* Self motivated and resilient.
* Ability to travel during the course of work.
Desirable criteria
* Welsh speaking.
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