Overview
We have an exciting opportunity for a Field Service Engineer to join our Integrated Diagnostic Systems (IDS) team, providing expert support across a variety of customer sites in the North of the UK. Ideally, you'll be based along the M62 corridor, with convenient access to Yorkshire, Lancashire, and surrounding regions. While your primary focus will be within this area, the role may occasionally involve travel to other UK locations to support broader service needs. The Integrated Diagnostic Systems (IDS) product portfolio covers traditional microbiology products and instrumentation along with molecular products and instruments for the diagnosis of infectious diseases. The portfolio also encompasses a range of Cytology products for the preparation of slides for cytology screening as well as molecular testing for HPV. You will become an IDS field-based Service Engineer who will work as part of a team of engineers installing and executing preventive and corrective actions across the IDS product range in NHS and private microbiology labs. This will include Total Lab Automation, Blood Culture & Molecular Instruments.
Responsibilities
* Commissioning & installation of instruments to agreed timescales and product specifications.
* Carry out preventive maintenance to agreed schedules and quality standards.
* Independently complete corrective actions of instruments whilst remaining fully compliant, by adhering to manufacturer’s guidelines and company procedures.
* Ensure excellent customer experience and high Net Promoter Scores by contributing to the team vision of short response times and high uptime of instruments in order to meet SLA's.
* Produce timely, detailed and accurate service reports via an iPad-based App.
* Manage consignment and car stock inventory optimally to achieve accuracy and accurate stock levels.
* Form strong positive relationships with your internal & external customers.
Qualifications
The successful candidate will have an electro-mechanical/electronic engineering background with good fault-finding skills and a working knowledge of IT/Networks. You will be a strong communicator with excellent customer service. You will be flexible in your approach to work to deliver solutions to our customers. A Growth mindset is essential as is "a can-do attitude" operating within a servant leadership model.
About BD – Our Commitment
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it\'s no small feat. It takes the originality and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you\'ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Compensation
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates\' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location. Salary Range Information £42,000.00 - £71,400.00 GBP Annual
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