Specialist Customer Care Colleague (Customer Due Diligence)
* Location: Birmingham, B4 6GN
* Duration: 6 months (initially) Temporary to Permanent Opportunity
* Hours/week: 35 hours per week
* PAYE Only
Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Business Banking, specifically focusing on Customer Due Diligence to supply and support business customers with regulatory information. This role will be on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team.
You do not need to have had any previous experience or knowledge of banking however experience working in a customer facing role whether it be contact centre or face to face will be beneficial as the role will be predominantly telephony where you will speak with business customers daily. Your integrity, communication and empathy is exactly what Barclays are looking for to support their customers.
To get you off to a great start, you will begin the assignment with an indepth training programme where you will gain knowledge of Barclays and their products to help service the customers. There will be requirements to be onsite in the Birmingham office for the duration of training before being fully embedded into the team and putting everything you have learnt into practice and moving to a hybrid working model of 2 days per week in the office and 3 days from home. (Days in the office may be subject to change).
Your working hours will be Monday-Friday, 9am-5pm throughout your assignment including training weeks.
Key Responsibilities
* Telephony – answer inbound calls to access records and progress outstanding tasks to completion
* Understand business customers information such as ownership, source, trade, to further support enquiries and repair work
* Navigate multiple internal systems to load account information
* Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
* Work collaboratively as a team
* Comply with all regulatory requirements and internal policies related to customer care.
* Align to consumer duty obligations such as treating customers fairly, identifying vulnerability, handling complaints/concerns, and processing feedback
* To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Skills
* A strong and empathic communicator able to offer customers a seamless service
* Organised and able manage your customer diary
* Able to use Microsoft Office tools to a high standard
* A real team player
* Excellent written and verbal skills
Your Benefits
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there are discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
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