Employer Mersey and West Lancashire Teaching Hospitals NHS Trust Employer type NHS Site Whiston Hospital Town Whiston Salary £24,465 per annum, pro rata Salary period Yearly Closing 05/01/2026 23:59 Interview date 26/01/2026
After applying via NHS Jobs, your submitted application will be imported into our preferred Third‑party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e‑mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Health Care Assistant - Outpatients
NHS AfC: Band 2
Job overview
The outpatients team at Mersey and West Lancashire Teaching Hospitals are seeking a new Health Care Assistant to join them in supporting the team!
The post-holder will carry out assigned tasks involving direct patient care in support of and supervised by a Registered Nurse.
This is an exiting opportunity to work across the 5 sites within our trust in the Outpatients Departments.
Main duties of the job
The post holder will assist trained nursing staff and Doctors with the care of patients, procedures, chaperoning and directing patients to other departments as required.
The post holder will prepare all consulting rooms ensuring the necessary documentation is available for clinicians and ensure all equipment and examination beds are cleaned and all consulting rooms are prepared prior to and on finishing each clinic.
The post holder will receive patients into clinic and provide them with the necessary information and advice as directed by the nurse in charge and provide a high standard of direct nursing care ensuring patient dignity is maintained. Be able to work under remote supervision.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
* CAREthat is evidence based, high quality and compassionate
* SAFETY that is of the highest standards
* COMMUNICATION that is open, inclusive and respectful
* SYSTEMS that are efficient, patient centred and reliable
* PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
* Trust rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Detailed job description and main responsibilities
KEY DUTIES
* To work as part of the Nursing Team undertaking household support tasks and direct care tasks as delegated by the Nurse in Charge.
* To support the qualified Nursing Staff in the maintenance of high standards of nursing care to patients.
* To assist in providing an environment within the ward that is conductive to patient recovery and pleasant for patients and their families.
* To accept responsibility for specifically delegated functions within the ward which the Nurse in Charge feels are appropriate for untrained staff to undertake.
* To ensure where entries are made in nursing documentation, that these are correct, legible and comprehensive and countersigned by a registered nurse.
* To understand and adhere to all Trust Policies.
* To ensure the Health and Safety of patients, relatives and other staff is considered and not prejudiced by the post-holder at any time.
* To ensure that privacy and dignity of patients is paramount and is not compromised.
* To ensure that all patient information is confidential and is not disclosed to a third party except with permission of the Nurse in Charge.
* To report any untoward incidents/occurrences.
* To ensure that all patient care is delivered with the highest degree of professionalism.
* To present an appearance which gives a positive image of the Trust and a manner which is appropriate and which inspires confidence.
* To attend specifically fire and lifting and handling lectures annually and ensure appropriate updates are attended once H.C.A. training is complete.
* To participate in an annual performance review undertaken with the Ward Manager to identify personal development needs.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
* Ensure that nursing care is appropriate, provided and is consistent with clinical guidelines.
* To ensure confidentiality of patient information at all times.
* To ensure the privacy and dignity of patients is paramount and not compromised.
* To communicate effectively with staff and patients to ensure that the highest possible standard of care is provided to patients.
* To be caring and competent and to ensure patient safety and well-being is paramount at all times.
* In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.
ADMINISTRATIVE RESPONSIBILITIES
* Ensure patient records are kept up to date and accurate and recording is done in line with Trust policies and procedures.
TEACHING & TRAINING RESPONSBILITIES
* To attend specifically fire and lifting and handling lectures annually and ensure appropriate updates are attended once H.C.A. training is complete.
* To participate in an annual performance review undertaken with the Ward Manager to identify personal development needs.
Person specification
Qualifications
* NVQ Level 2 in Health and Social Care and/or equivalent qualification, and/or equivalent experience
* Care Certificate, or willing to work towards upon appointment
Knowledge and experience
* Knowledge of clinical skills required to undertake the role
* Knowledge of Safeguarding Vulnerable Adults procedures
* Experience within a care setting
Skills
* Ability to manage time and priorities effectively
* Ability to work autonomously, and use own imitative when necessary
Other
* Flexible and adaptable approach
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:
* Understand how to generate an eVisa share code
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
* All employees have the right to request flexible working from day one of employment.
* There is no limit on the number of requests they can make.
* Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trust’s Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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