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Overview Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally. We now service over 300,000 businesses and more than 2 million employees.
The EH Way At Employment Hero, we are proud of our unique DNA, which we call The EH Way: Mission First, Remote First, AI First, Apolitical, Living by Our Values, and High Performance.
Responsibilities
* Supporting customers post go-live by resolving HR-related queries with care, speed, and accuracy.
* Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise.
* Contributing to ongoing product and process improvements using customer feedback and insights.
* Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing.
What you will do
* Provide post go-live support by guiding clients through updates, troubleshooting, and platform configuration (e.g., award interpretation).
* Respond to HR-related queries from internal and external clients via email, phone, and the Employment Hero platform.
* Handle client and team HR escalations and coordinate with internal teams to ensure successful delivery.
* Assist with requirements gathering, post-mortems, and internal workshops for the support team.
* Collaborate with your team to drive HR platform adoption tailored to each client’s needs.
* Help build and continually improve documentation, and embrace new technologies to enhance service delivery for customers and the support team.
* Look for ways to simplify and improve processes to increase efficiency and client satisfaction.
Qualifications
* A background in HR or related field is important.
* Experience in SaaS and customer support is preferred.
* Experience setting up, implementing or administering HRIS/HCM systems.
* Strong, engaging communication skills and ability to build relationships with diverse people.
* Well-organised, able to juggle priorities and meet deadlines.
* Customer-focused mindset with ability to identify and resolve issues early.
* Strong verbal and written communication skills and high emotional intelligence.
What We Offer
* Remote work with time ownership and impact.
* Access to cutting-edge tools to amplify work and learning.
* Ambitious, outcome-driven colleagues and potential for growth.
* Employee share options (ESOP) in a fast-growing tech company.
* Comprehensive benefits, including generous parental leave, benefits for work-from-home office setup, and extensive learning and development opportunities.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: employmenthero.com/legals/applicant-policy
Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Human Resources
Industries
* Technology, Information and Internet
Edinburgh, Scotland, United Kingdom
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