Can you provide a first-class level of service to our customers? If so, then we want to hear from you. An opportunity has arisen in the Commercial Operations Department for a Client Services Advisor. The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners. What the role involves: Your role within the team will be to ensure that our customers have all the information they require and that they feel valued. The ideal candidate will have Experience of working within a call – centre environment, inbound and outbound calls. Ability to link and promote products. Experience of supporting customers using web related services. Excellent communication skills, both written and verbal. Ability to work under pressure and work to tight deadlines. Ability to work with KPI’s (Key Performance Indicators). Experience with Microsoft packages and web based systems (including web chat and CRM systems). Ability to effectively resolve conflicts and complaints We are looking for a Client Services Advisor who has excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward. You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. To excel in this role, you will have the ability to work alongside other members of the team and take ownership for the tasks you are given. An interest and knowledge in the canine world would be useful but not essential as full product training will be given. What we can offer as a Client Services Adviser Competitive Salary Hybrid Working (2 days a week in our Aylesbury Office) Generous contributory pension scheme Life assurance and healthcare cashback plan 25 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 30 days The application process If you are interested in applying for this position, please click on the link to send your CV. Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership