Our client is a successful, small business who work with large corporations across the country, supporting their customers with all areas of desktop IT support and telecoms support. Due to team expansion, they are looking to acquire the services of a Support Manager. You will be responsible for delivering a first-class Customer Service across their full range of products and services, and enabling an efficient office environment. The successful candidate would have a background in Customer Service and some previous management responsibilities.Job responsibilities:
* Responsible for the day-to-day running of the office.
* Oversee the office diary.
* Ownership of the online Ticketing system.
* Managing engineers’ diaries and site visits.
* Ensuring clients queries and orders are always handled promptly and professionally.
* Oversee the customer service team and handle queries and complaints promptly.
* Ensuring sufficient stock levels for engineers.
* Think on your feet and willing to solve technical problems efficiently.
* Assisting senior staff as needed.
* Responsible for all office supplies, equipment, suppliers and visitors.
* Ensuring customers and managers are kept fully informed.
* Training new staff and offering support where needed.
* Other admin and PA duties as required.
Key skills and experience:
1. Previous Cus...