It analyst

Salary: £30,000 - 30,000 per year Requirements: Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour Responsibilities: Provide day-to-day support for our IT infrastructure and end users Resolve and escalate technical issues in a timely manner Monitor systems to ensure security measures remain effective against cyber threats Support the administration and maintenance of business systems and IT services Manage the ordering, configuration and deployment of end-user hardware Liaise with third-party software, hardware and support providers Maintain technical documentation, records and recovery procedures Support IT projects, including coordinating implementations when required Assist with backup management and system recovery planning Identify and resolve potential compatibility issues across our IT environment Ensure IT policies and change management processes are followed Technologies: Active Directory Azure Cloud Hardware Support Microsoft 365 Security SharePoint Windows Office 365 More: We are a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Based at a site close to Faslane in Garelochhead, Helensburgh, you will join a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. We offer a £30,000 basic salary, 30 days holiday plus bank holidays, the option to buy or sell up to 5 additional days of annual leave, a pension scheme with up to 15% employer contribution, and a hybrid working pattern with Mondays to Thursdays on site and Fridays working from home. This role supports around 300 users across a varied, multi-site organisation and offers the opportunity to develop your infrastructure skills in a hands-on environment. last updated 24 week of 2026