Role Description
This is a full-time field-based role for a Field Service Engineer. The Field Service Engineer will be responsible for providing onsite technical support, troubleshooting and repairing photocopier and printer equipment. Duties also include performing preventive maintenance, ensuring the efficient operation of equipment, and delivering excellent customer service to maintain high customer satisfaction levels. Ideally you would have been trained on Konica Minolta equipment, or had a number of years’ experience supporting KM equipment. Network trained and awareness of software solutions.
Responsibilities
* Responsible for servicing, maintaining and doing emergency repairs on photocopiers that are situated at customer sites
* Identifying problems, repairing or replacing damaged components, reassembling equipment, reinstalling software, and testing the repairs
* Driving to customer’s sites efficiently and in a timely & safe manner, keeping vehicles clean and tidy and ensuring servicing and road legality is maintained
* Accurate reporting when closing jobs with attention paid to response times and call closing and booking from parts
* Controlling car stock
* Using IT equipment to solve issues
* Basic installation of new machines at customer site
* Ad-hoc tasks given by Office manager, Service Manager and MD
* Ensure in quiet periods that any training that is required is taken and completed where possible
* Clear communication with Service Administrator
* Ability to call customers if remote support calls are required
* Basic knowledge of software such as Papercut and SafeQ
Location & Schedule
You would ideally be located in the CV postcode area.
Field based (company car provided). Working days Monday – Friday. Hours 08:30 – 17:30.
Salary
Salary Range – £30-34k depending on training and experience
Contact
Contact: recruitment@ctrl-print.co.uk
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Printing Services
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