£31,500 Basic Salary £3k Bonus paid Quaterly Monday - Friday 8am-5pm 1 in every 3 Sundays Main Duties & Responsibilities include; • Provide full induction & on-going coaching & training to all team members • Conduct 6 monthly & annual appraisal reviews on performance & behaviours • Complete fortnightly / monthly (as agreed with line manager) 121s on performance aligned with quarterly KPIs, objectives & targets • Have a development plan in place and live for each team member • Issue weekly reports as league tables on individual performance, working with the CE Exec on reporting • Ensure focus on targets and where appropriate deliver specific focus & RARA days or weeks to support engagement and competition • Incorporate regular call listening and coaching sessions into the working day • Utilise resource available in most productive & efficient way to deliver the required business objectives • Manage rota to ensure that peak times & days are sufficiently covered • Manage rota for Bank Holidays & subsequent TOIL to reduce impact across peak times & days • Manage annual leave to ensure sufficient resource at peak times & days • Conduct investigations & disciplinaries where appropriate & with support from HR • Work to reduce absence through sickness, conduct all RTW meetings and escalate for investigation / disciplinary as per policy / bradford factor • Work with the team to create a happy, safe, busy & productive environment where individuals feel recognised and rewarded for their performance • Minimise vacancy time, always be recruiting