Job Overview
We are looking for a dedicated Appointments Officer to join our lovely appointments team within Medical Records. This is an 18 month fixed term post.
Key Responsibilities
* Book appointments, printing referrals and communicating with patients over the phone.
* Assist with outbound calls from patients as part of the call centre team.
* Work flexibly across sites at Leighton Hospital and Infinity House, and within the department as business needs dictate.
* Act in a professional manner, adhering to strict information governance guidance and ensuring patient confidentiality.
* Encourage continuous improvement by suggesting new ideas and ways of working.
Requirements
* Excellent communication and telephone skills with an approachable manner.
* Customer service experience.
* Computer literacy.
* Self‑motivation.
* Good organisational skills and the ability to pay attention to detail.
* Can‑do attitude, ability to multitask in a busy environment and to work independently.
* Will travel flexibly across sites as required.
Employer
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides safe, high‑quality healthcare. The trust manages Leighton Hospital, Victoria Infirmary, Elmhurst Intermediate Care Centre and is part of Central Cheshire Integrated Care Partnership.
Application Closing Date
This advert closes on Monday 22 Dec 2025.
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