Job Title: Duty Manager
Department: Visitor Experience Exhibitions
Location: Southbank, London
Employment Type: Part-time, permanent contract (20 hours per week)
Salary: £41,542 / year (full-time equivalent)
Application Deadline: 9 November 2025
Overview
We are currently looking for a Duty Manager to join our Visitor Experience Exhibitions team on a part time, permanent contract of 20 hours per week.
This is a unique opportunity to join the team of Visitor Experience Duty Managers whose focus is on providing a world class experience to all visitors to Southbank Centre.
Key Responsibilities
* Monitor the needs of the visitors and artworks, ensuring safety and security at all times.
* Lead the Hayward Gallery Visitor Assistant Team in providing a warm welcome to all visitors and supporting them in their role as the face of Southbank Centre.
* Ensure foyers and gallery spaces are maintained to the highest standards, reporting issues to relevant staff for action.
* Line manage the Visitor Assistant team, meeting with Visitor Assistants regularly, inspiring them to be engaging and welcoming.
* Work closely with the Ticketing Management team to deliver exhibition digital ticketing, resolve issues and maximise available tickets for sale.
Skills & Experience
* Experience in arts venue Duty Management preferably in a gallery or museum.
* Experience of providing clear and spirited direction, leading and motivating a large team of staff in a challenging, fast-paced environment.
* Demonstrable working knowledge of Health and Safety, Fire Regulations and Personal Licence Holder.
* Organised and efficient with a proven track record of collaborating with other departments, preferably within an arts venue or visitor attraction.
* Experience of delivering training and presenting effectively to large groups.
Benefits
* Minimum 5% pension contribution (up to 8% depending on employee contribution), from day 1 of employment.
* 28 days annual leave, plus bank holidays.
* Enhanced sick pay.
* Enhanced family leave benefits.
* Up to 30% discounts at onsite retail, food and beverage vendors.
* Staff ticket offers for SC events.
* Free entry to Hayward Gallery.
* Free/discounted entry with other reciprocal organisations.
* Free staff yoga.
Additional Information
A DBS check is required for this position and you will be required to apply for it if offered the position. This is in line with our Safeguarding Policy and is a key requirement of this role.
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Applications sent via Email or 3rd party agencies will not be considered.
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