Are you passionate about digital systems, data integrity, and creating seamless member experiences?
The Self Storage Association UK and FEDESSA are looking for a Membership IT Officer to lead the optimisation and integration of our CRM and CMS platforms (Pixl8 Ready Membership) across both our UK and European operations.
This is a unique opportunity to join a dynamic, forward-thinking team at the heart of the self storage industry, where technology meets community.
The Key Responsibilities centre around administration and maintenance of the Ready Membership system with a focus on accuracy and performance to support membership processes including applications, renewals, communications, and event logistics. You’ll also be asked to interrogate the data produced by the system to help us – and our members - improve.
We are seeking someone with significant CRM/CMS experience, an easy familiarity with data and IT systems, and a willingness to work as a key part of a high-performing (and award-winning) trade association team. We offer a hybrid role with the opportunity for some UK and occasional European travel. We’re moving into the AI sphere using Ready Intelligence, so if this is something you’ve wanted to get to grips with, get in touch.
SSA UK and FEDESSA are at the forefront of supporting and connecting the self storage industry across Europe. You’ll be part of a collaborative team driving innovation, member engagement, and digital excellence.
To find out more about us, visit www.ssauk.com and www.fedessa.org
Ready to unlock your next career move? Apply now and help shape the future of membership technology in a thriving sector.
Applications close 11.00am Monday 17 November 2025
Online and face-to-face interviews week commencing 24 November
Start date early January 2026 with one months’ handover with the current postholder
Job Description
Job Title: Membership IT Officer
Reports to: Operations Manager
Location: Hybrid (Nantwich Office one day per week + Remote, but first month mainly in Nantwich for induction)
Salary: £28K-32K depending on experience
Contract: Part time, Permanent
Purpose of the Role
To manage the optimisation and integration of the association’s CRM and CMS platforms (Pixl8 Ready Membership) for both the UK Association and European Federation (FEDESSA), ensuring a seamless digital experience for members and staff while supporting data-driven decision-making.
Key Responsibilities
* Administer and maintain the Ready Membership system, ensuring data accuracy and system integrity.
* Support membership processes including renewals, applications, communications, and event management.
* Collaborate with colleagues to improve digital member journeys.
* Generate reports and dashboards to track membership KPIs, data and trends.
* Provide technical support to staff and members on membership platforms including onboarding and provide basic IT guidance / training to new staff.
* Manage integrations between CRM and other systems (e.g., website, email marketing).
* Maintain and update website content, pages, and resources within the Ready CMS, including forms, event listings, and publications.
* Test and verify new features, fixes, and system updates prior to deployment
* Administer and maintain the StorerCheck platform, including managing member access, and troubleshooting issues.
* Support conference and event infrastructure, including setting up registration systems, name badging, and digital event tools such as Zoom and event apps, and attend events when required.
* Contribute to process improvements and evaluation of new event management systems, digital tools and/or software
* Liaise with external vendors and developers for system upgrades and troubleshooting.
* First-line IT support for issues within the team environment (Office 365), and liaison with external IT provider over more complex issues
* Ensure GDPR compliance and data security across membership systems.
* Assist in digital transformation projects and system upgrades.
* Any other duties as assigned, commensurate with the post
Person Specification
Essential Criteria
Education
Degree or equivalent experience in IT, information systems, or related field
Experience
Minimum 2 years’ management of CRM and CMS systems in a commercial, membership or non-profit setting
Technical Skills
Proficiency in CRM platforms (e.g. Ready Membership) and CMS platforms including content updates and user management, Excel, and data analysis. Strong understanding of data structures, integrations, and user permissions
Communication
Strong written and verbal communication skills, ability to present data in an audience-appropriate manner
Problem Solving
Ability to troubleshoot system issues and propose effective solutions
Organisation
Excellent attention to detail, time management and ability to manage multiple digital workflows
Desirable Criteria
Sector Knowledge
Detailed understanding of trade associations or professional bodies, and/or knowledge of the self storage industry
Technical Skills
Proficiency in Ready Membership CRM/CMS platforms, use of AI/LLMs to improve processes and data analysis
Project Management
Experience with marketing automation tools and CRM workflows. Experience delivering successful IT/digital projects.
Web Skills
Familiarity with CMS platforms and development of templating
Analytics
Ability to generate insights from CRM/CMS data to inform strategy