Job Description
As a Conferences & Events Sales Coordinator at Novotel London Greenwich, you will be responsible for managing all event enquiries and overseeing the full booking process from initial contact through to final event details. You will maximise revenue opportunities by converting leads, upselling services, and delivering an exceptional guest experience, all in line with Accor brand standards.
In this key role, you will report to the Sales Manager and work closely with the wider Sales team. You will support the efficient organisation and coordination of onsite conferences and events—from bookings through to delivery—helping the team achieve sales targets in line with the hotel’s annual Sales budget.
Key Responsibilities
Event Coordination
* Respond to event enquiries efficiently and professionally, adhering to brand standards.
* Prepare and send proposals, contracts, and event function sheets.
* Maintain accurate records, manage bookings, and update systems in a timely manner.
* Coordinate with internal departments to ensure seamless event delivery.
* Meet the needs of confirmed conference business from initial event order to post-event follow-up, actively listening to clients to fully understand their requirements.
* Ensure effective communication with all relevant departments to guarantee successful execution.
* Support the delivery of all services for bookings in line with budgets, incentives, and objectives.
* Coordinate event planning, liaising with departments to confirm all preparations, dietary requirements, and guest numbers, acting quickly to resolve any issues.
* Meet clients on the day of their event to ensure a smooth experience.
* Complete proposals, invoices, event orders, and various administrative tasks to ensure timely execution of all planned events.
* Implement effective time management strategies to meet weekly deadlines.
Sales & Client Relations
* Build and maintain strong relationships with corporate clients, travel agents, and event planners.
* Participate in site inspections, client meetings, and familiarisation trips.
* Respond promptly to all enquiries and provide timely follow-up to secure bookings.
* Support account management from initial inquiry through to negotiation, contracting, and upselling.
* Collaborate with the Sales and Events team to cross-sell hotel services and support wider promotional initiatives.
Revenue & Reporting
* Monitor availability and work in alignment with revenue management strategies.
* Support forecasting efforts and reporting business trends and performance.
* Maintain up-to-date knowledge of the local market, competitor activity, and pricing strategies.
* Negotiate with third-party vendors to secure the most favourable terms.
* Evaluate the success of special events and submit reports to the Director of Sales & Marketing as required.
* Assist the Sales team with hosting site inspections and participating in trade shows when needed.
Qualifications
About You
We’re Looking for Someone Who:
* Has previous experience in event coordination or hospitality sales (preferred).
* Demonstrates excellent communication, organisational, and time-management skills.
* Is proactive, detail-oriented, and confident managing multiple tasks and deadlines.
* Brings a positive attitude and a genuine passion for hospitality.
* Is familiar with event booking systems (Opera/S&C experience is a plus, though full training will be provided).
You’ll Be Successful in This Role Because You Bring:
* The ability to manage multiple events simultaneously while maintaining accuracy and composure.
* Exceptional communication and negotiation skills, with strong working knowledge of the MICE industry.
* Passion and pride in creating memorable, high-quality guest experiences.
* Previous experience in a similar role—events, banquets, or conference operations—preferably within a hotel.
* Strong attention to detail and proficiency across Microsoft Office programs.
* A natural, friendly approach that helps you build rapport with clients, guests, and colleagues.
* Confidence in following up with clients to ensure expectations are met from initial enquiry through to event delivery, and in sharing valuable feedback with the team.
* Excellent personal presentation and professional communication skills.
* Knowledge of Opera Cloud or Delphi (desirable but not essential).
* Experience in Hotel Sales, Reservations, or Business Development, ideally with exposure to MICE and Events.
* A proven track record of achieving sales targets and KPIs.
* Strong relationship-building abilities with meaningful connections across the corporate or events sectors (advantageous).
* High levels of motivation and self-direction, with the ability to work both independently and collaboratively.
* A positive, proactive attitude and a polished, professional demeanour.
* Experience in lead generation, proactive outreach, and converting enquiries into successful bookings.
What We Offer
* Part-time contract with flexible scheduling.
* Competitive salary and benefits package.
* Opportunities for training, development, and career progression within Accor.
* Employee discounts across Accor worldwide.
* A supportive and friendly team environment.
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality