Job Title: Technical Service Specialist
Location: Norwich
Pay Rate: £38k per annum
Duration: 12 Months
Work mode: Onsite
Responsibilities
Provide backup first line service to client (Service interventions requiring less than 4 hours labour time)
Schedule and perform planned maintenance activities
Assist with instrument installations
Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district
Knowledge, Skills and Abilities
Bachelor's degree or equivalent qualification or experience required
Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Key Performance Metrics
Service Level Achievement
100% renewal rate of profitable business
Customer Retention Rate
Net Promoter ScoreRandstad Business Support is acting as an Employment Business in relation to this vacancy