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Regional Workplace Experience Manager (Hard Services), Preston, Lancashire
Client: ISS Facility Services UK
Location: Preston, Lancashire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Regional Workplace Experience Manager
Location: Birmingham
Hours of work: 40
Contract Type: Permanent
The Regional Workplace Experience Manager is responsible for overseeing and elevating the workplace experience across multiple sites within the client contract.
In this role, you will drive operational excellence by fostering a welcoming, engaging, and productive environment that aligns seamlessly with the client’s vision and ISS’s standards of service delivery.
Job Responsibilities:
* Lead and support workplace teams across the region to deliver outstanding service
* Foster a culture of collaboration, professionalism, and continuous improvement
* Conduct performance reviews, training, and development programs for the teams
* Oversee delivery of workplace services, including reception, cleaning, maintenance, catering, and events, ensuring they meet SLAs and KPIs
* Perform site visits to monitor standards, address issues, and engage with on-site teams
* Manage escalations and implement solutions for seamless operations
* Partner with the client to understand and adapt to their evolving needs
Qualifications and Competencies:
* Proven experience in senior workplace, facilities, or hospitality management, preferably across multiple sites
* Strong leadership and team management skills
* Excellent communication and stakeholder management skills
* Proficiency in workplace management systems and Microsoft Office
* Knowledge of health and safety regulations and sustainability practices
* Budget management experience and financial analysis skills
About the Company:
ISS is a global leader in workplace and facility management, committed to making the world work better through innovative solutions, high standards, and caring people. We value diversity and inclusivity and welcome applicants from all backgrounds.
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