As a Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value. This is permanent role, hybrid from Birmingham paying £65-£70k bonus We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities As a Project Manager Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding results and maintain strong stakeholder engagement. Education And Qualifications Prince2 Practitioner (desirable) APM PMQ (desirable) Experience And Knowledge Minimum 5 years of Project Management experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies And Skills Innovative problem-solver with a delivery-focused mindset. Passionate about building a world-class IT services provider. Honest, collaborative, and goal oriented. Willingness to travel and adapt to changing customer needs