Role: As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders' merchant customers through a structured call plan. You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long‑term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support. Head office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.
Responsibilities
* Manage a structured call plan to proactively engage with a defined set of builders' merchant accounts
* Drive sales and support revenue growth through upselling, cross‑selling, and introducing new product ranges
* Work toward monthly, quarterly, and annual sales targets aligned to the overall commercial strategy
* Identify growth opportunities within the account base and take actions to unlock potential
Customer Relationship Management
* Build and maintain strong, trusted relationships with key contacts across your customer portfolio
* Serve as the primary point of contact for day‑to‑day queries, ensuring timely and effective resolution
* Act as a brand ambassador, promoting value‑added services and reinforcing customer loyalty
Promotional & Marketing Support
* Promote and co‑ordinate marketing campaigns and promotional initiatives with your customer base
* Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams
* Tailor promotional messaging based on customer needs, seasonality, and market trends
Reporting & Insights
* Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system
* Report on account performance, promotional results, and customer feedback to internal stakeholders
* Provide insights into customer behaviour, competitor activity, and market dynamics
Collaboration & Support
* Work closely with field‑based account managers, sales leaders, and support teams to ensure cohesive customer coverage
* Assist in onboarding new customers and supporting administrative follow‑up as needed
* Contribute to continuous improvement of internal processes to enhance customer experience
* Ability to analyse data
Qualifications
* Excellent listening, negotiation, motivation, and presentation skills
* Excellent verbal and written communication skills
* Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment
* Strong communication and relationship‑building skills via phone, email, and virtual platforms
* Commercial acumen and ability to identify sales opportunities
* Comfortable working to targets and KPIs in a fast‑paced environment
* Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting
Working Hours & Benefits
* Monday to Friday, 9am - 5pm
* 25 days holiday entitlement
* Contributory pension scheme – matched up to 8%
* Life assurance
* Enhanced maternity & paternity pay
* Save as you earn Sharesave Scheme
* Cycle to work scheme
* Free flu vouchers
* Various health & wellbeing initiatives, including complimentary occupational health on‑site physiotherapy and counselling services
* Staff discount on all Genuit Group products
* Free on‑site parking
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