Customer Service Team Leader
Location: Cheadle Area - Office Based
Hours: 37.5 per week, between 8am-8pm, Monday to Sunday - Get rota in Advance
Salary: £31,000 DOE
Bonus: Monthly Team performance-based bonus
Start date - ASAP
Are you a passionate leader who thrives in a fast-paced contact centre environment? We're looking for a Team Leader to guide, coach, and inspire a team of agents to deliver exceptional customer service and drive sales through service performance.
Supervise, manage, and motivate a team of Customer Service Advisors
Monitor performance against KPIs and SLAs
Identify training needs and provide effective coaching and support
Deliver regular feedback through 1:1s, performance reviews, and improvement plans
Promote a culture of "sales through service
Foster an inclusive, respectful, and collaborative team environment
Lead and support change initiatives, encouraging open feedback
What We're Looking For:
Experience leading and coaching teams in a contact centre
Proven ability to drive performance and meet targets
Background in sales (individual or team-based)
Strong customer service skills, especially in challenging situations
Professional and courteous approach to team management
If you're ready to take the next step in your leadership journey and make a real impact, we'd love to hear from you!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age