JOB PURPOSE
The role of the Assistant Service Manager is to:
è Support the Service Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
è Support the Service Manager in achieving service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles.
Aftersales
Aftersales Manager
KEY RESPONSIBILITIES
è Maintain standards of performance of the service team through effective coaching and performance management.
è Recruit and select service team members in line with organisational and manufacturer requirements.
è Ensure understanding and adherence to manufacturer service requirements and customer satisfaction indicators within the business to maintain high levels of customer service standards.
è Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales), so they are in line with manufacturer and business operating requirements.
è Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
è Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.
è Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
è Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
è Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Skills & Requirements
Essential
è Full UK driving licence.
è Smart appearance.
è An understanding of all departments.
è Competency in numeracy, literacy and IT.
Experience
Essential
è Relevant motor industry experience.
Hours: Mon - Fri 8am - 6pm. Saturday - 1pm rota 1/5
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN
We operate across 5 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at>
Skills for the job
ITLiteracyNumeracySmart Appearance