Job Title: Assistant General Manager Grade: 3A Salary: £30,000 – £38,000 dependent on skills and experience Location: The Arc, Winchester Hours: 37 hours per week with regular evenings and weekends Type of Contract: Permanent Referral Category: Category A Job Description: Assistant General Manager - The Arc Are you a dynamic, commercially focused operations manager looking to deliver in a unique public venue? As Assistant General Manager, you will lead the operational delivery and visitor experience across the Arc. You will inspire the visitor experience team to deliver impeccable customer service, maximising the visitor experience and taking advantage of the exciting commercial opportunities, to meet ambitious income targets and KPIs across front of house, events, and retail. You will also hold responsibility for the venue’s health and safety and facilities management onsite, ensuring a safe, compliant operation alongside fantastic visitor experiences. A bit about you You’ll have experience of operational management in a public-facing venue and be skilled at balancing competing priorities. You’ll be an enthusiastic, commercial manager who puts customer service at the heart of everything you do relishing the opportunity to lead operations at Hampshire Cultural Trust’s largest public venue, The Arc. Your strong financial and commercial acumen will allow you to inspire your team to achieve customer focused and financial target allowing you to develop and maintain a diverse high performing team. This will be coupled with your experience in managing health and safety in a public venue to ensure a safe and comfortable for visitors. An interest in arts and culture is a big plus, alongside existing experience of working with local authorities as partners. What it’s like to work for us At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 23 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive. We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date. To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application. To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/