Role : Industrial Print Service Engineer: High speed Inkjet / CIJ
Location : Onsite : Avon
Package : up to GBP51,000 + benefits
Key Responsibilities:
* Be part of a dedicated site:based team, to provide repair and service on our range of high:speed inkjet printing equipment.
* Work face:to:face with customers to provide high quality work and rapid problem:solving solutions. Occasional Travel throughout the UK and Europe may be necessary.
* Support the customer on a rotating shift pattern of four days 7am : 7pm, four days rest, four nights 7pm : 7am, four days rest, repeating. At times of holiday you will be required to cover additional shifts as required. Flexibility around these hours and working patterns would be required.
* Actively work as part of a team to improve team performance in terms of service delivery.
* Provide assistance to customers via telephone and on site.
* Diagnose equipment and repair in a timely fashion.
* Attends training courses to meet business needs.
Primary Tasks:
* Diagnose and repair system/module faults as required to minimise equipment downtime and optimise production.
* Carry out routine and scheduled equipment maintenance in line with manufacturers recommendations and customers production windows.
* As part of a team or independently, install and commission print equipment.
* Provide troubleshooting analysis and resolution of problems for all equipment.
* Complete all site visit report forms at the end of each intervention ensuring breakdowns, PMs, any updates, modifications and/or inspections or any other work conducted is correctly logged and reported both written and electronically.
* Update and maintain Site Log Books as required.
* Accurately report all parts usage, updating and maintaining all relevant documentation and site stock.
* Carry out inspection of equipment and operators during each shift, to ensure that all operator tasks are complied with and all necessary housekeeping duties are being performed.
* Ensure equipment is fully operational prior to hand back to customer and/or left in a Safe condition and customer notified of any further work to be conducted.
* At all times respond to customers needs and requests in a timely and professional manner and provide effective and respectful communications and interaction with all customers representatives
Abilities / Experience:
* Possess a Solid background in electromechanical / electronics engineering
* * Demonstrates knowledge of drives, systems control and PLC controlled equipment such as Allen Bradley, Siemens, and Mitsubishi etc.
* * Multi:disciplined skills including hydraulic, pneumatic and electrical
* * PC literacy to intermediate/advanced level. e.g. ability to analyse computer faults both hardware and software related, set up and configure customer network requirements, copying/loading software, use of dedicated programs and diagnostic tools for any fault analysis
* * Excellent communications skills, both oral and written, including interpersonal and customer relations. Able to Reassure customer of positive outcome.
* * Able to work effectively with customers staff and colleagues to resolve problems.
* * Used to working autonomously Away from the Team in high pressure and high volume environments.
* * Able to make Independent decisions to resolve problems locally as well as being a good team member.
* * A logical and methodical approach to problem solving, pro:active with the tenacity and initiative to resolve issues locally.
* * Good troubleshooting skills.
* * A well : organised and self:motivated engineer with a calm and mature persona.
* * Fluent in English (reading, speaking and writing).
* Minimum Qualifications:
* * NVQ/C and G qualifications (or equivalent) in a service engineering discipline.
* * 2 years experience as a Site/Field Engineer working with high volume production lines.
* * Full driving licence.