Technology Operations Engineer (1 Year Fixed Term Contract)
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Company Description: At Quorum Cyber, we're on a mission to help good people win. Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents. We protect organisations against the rising threat of cyber‑attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape. As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity. In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world‑leading incident response capabilities.
Job Purpose
As a Technology Operations Engineer in the TechOps squad at Quorum Cyber, you are responsible for supporting, maintaining and optimising the operational technology and systems that underpin our cyber security services. You work collaboratively with your squad to ensure the reliability, security and performance of our technology stack, contributing to a seamless experience for both internal users and clients. This role focuses on developing technical skills and supporting operational excellence, contributing to the availability and user experience of our internal systems and client environments. You will work alongside senior engineers, assist with 1st and 2nd line support tasks, and participate in team initiatives aimed at continuous improvement and learning.
What I Do Is
Infrastructure Support & Maintenance
* Assist in the day‑to‑day operation and maintenance of cyber security infrastructure (SIEM, threat detection, security orchestration tools).
* Support cloud and hybrid environments (AWS, Azure, on‑premises) under the guidance of senior engineers.
* Respond to service desk tickets and technical issues, escalating complex problems as needed.
* Participate in routine monitoring, patching and updating of systems to maintain security and performance.
* Help implement disaster recovery and business continuity procedures.
Operational Service Delivery
* Provide technical support for client environments and managed services.
* Troubleshoot and resolve technical issues affecting service availability and user experience.
* Contribute to internal projects and business change activities within the squad.
* Assist in onboarding new technologies and tools as directed by senior engineers.
Collaboration & Continuous Improvement
* Work closely with other TechOps squad members and members of all other squads to share knowledge and best practices.
* Participate in squad and wider team meetings, technical discussions and collaborative problem‑solving.
* Support documentation efforts to ensure operational processes are clear and up to date.
* Engage in continuous learning to develop technical skills and stay current with cyber security trends.
Security & Compliance
* Follow established security protocols and compliance requirements (NIST, ISO 27001, CIS Controls).
* Assist with vulnerability management and patching activities.Support compliance audits and reporting as required.
The Skills I Need Are
Technical Skills
* Working knowledge of cyber security technologies (SIEM, EDR, SOAR, threat intelligence platforms).
* Experience with cloud platforms (AWS, Azure, GCP) and containerisation (Docker, Kubernetes) is beneficial.
* Basic scripting and programming skills (Python, PowerShell, Bash).
* Understanding of networking protocols and infrastructure design.
* Familiarity with infrastructure as code tools (Terraform, Ansible, CloudFormation) is a plus.
* Knowledge of monitoring and observability tools (Prometheus, Grafana, ELK stack, Splunk).
Security & Compliance Knowledge
* Awareness and understanding of cybersecurity frameworks (e.g. NIST, ISO 27001, CIS Controls).
* Awareness of compliance requirements and security standards.
* Understanding of vulnerability management and patch management processes.
Collaboration & Communication
* Willingness to learn from senior engineers and contribute to team success.
* Good problem-solving and analytical thinking skills.
* Clear communication skills for technical and non-technical stakeholders.
* Ability to work effectively as part of a squad and manage multiple priorities.
Industry Knowledge
* Understanding of Information Technology management (ITIL, Incident, Problem, Change).
* Knowledge of regulatory requirements affecting cybersecurity operations.
* Familiarity with vulnerability management and patch management processes.
* Experience of using service delivery and workflow management tools (Jira).
Success Indicators
* Systems and services are consistently available and secure.
* Maintenance and updates are completed on schedule with minimal disruption.
* Technical issues are resolved efficiently, with appropriate escalation when needed.
* Contribute to process improvements and automation initiatives.
* No security incidents result from infrastructure vulnerabilities or misconfigurations.
* Compliance audits pass without significant findings.
* Documentation is accurate and supports team scalability.
* Collaboration leads to successful project delivery and stakeholder satisfaction.
Other Information
You will receive an excellent salary with world‑class benefits. We are passionate about your development and will empower you to advance your skills and expertise.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
Computer and Network Security
Location
West Lothian, Scotland, United Kingdom
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