Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential. Whats the opportunity? As a Customer Service Coordinator for the Primary Ocado operation you will be responsible for producing reports to daily and weekly deadlines, ensuring accuracy of all data input and highlight relevant issues to on duty Team Managers. Our Spalding site is one of the largest in our Temperature Controlled Distribution network, working alongside a number of the UK's leading food manufacturers as well as end retailers. Salary: £27,866.64 Hours: 06:00 - 18:00 Working Pattern: 4 on 4 off Location: Spalding, PE11 3UG GB What you’ll be doing Act as a single point of contact for Ocado Primary so information is passed over swiftly Track all PODS out and back in to ensure accuracy and minimise invoice queries Create, update and communicate all Ocado KPIs Ensure all delivery discrepancies are correctly recorded and communicated to the business and customer as necessary Assist with all customer queries and operational requests in a timely and professional manner Daily monitoring and updating of various delivery reports for the business Support the daily operation to ensure smooth running of department and wider business Complete and circulate various ad hoc weekly customer reports Provide feedback to various department and customers on investigated incidents Daily, collate and circulate ad hoc warehouse reports as required by the operation Liaise with the warehouse & transport teams to keep bays moving and support the overall daily smooth running of the operation Check all inbound paperwork is suffice and deal with any discrepancies Ensure all outbound paperwork and load packs are complete and correct Ensure relevant outbound paperwork is uploaded to required customer system Ensure paperwork is both archived and or scanned to the system correctly Record any ASN issues on relevant system General administrative duties as deemed necessary by the operation Who you’ll be Strong communication skills in order to deliver accurate information Ability to work in a fast-paced environment Customer service driven Good level of written and spoken English Team player with ‘can do attitude’ and ability to work without direct supervision A flexible and methodical approach to work and hours What You'll Enjoy All Gist employees are eligible for 20% discount across Marks and Spencer (T&Cs apply) Pension – Auto enrolment scheme 25 days annual leave plus bank holidays (pro-rota) Well-being portal Discounts to major restaurants and retailers Who are we and where will you be At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. Apply today and Join us on the road to success Upon application if successful, you will be contacted by a member of the team and booked onto an initial introduction call to discuss the role at hand and next steps. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us. LI-FW1