Sector
Call Centre
Vacancy Type
Permanent
Negotiable
Description:
Contact Centre Service Advisor – Perrys BDC Burnley
Hours: to be discussed
Salary:negotiable depending on experience
Perrys are one of the UK’s largest Car Dealership Groups having served customers since 1908 with over 50 branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Contact Centre Advisor role:
* Working alongside the Sales team and the Aftersales team your remit will be to take calls from customers and either run through the offers available on new and used cars, using effective questioning to find out the customers’ needs, advising on prices, time scales, their best options, and any additional offers.
* You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
* You will be liaising with the workshop to book customers vehicles in for general servicing, MOT’s, and repair work, giving customers updates on repair timescales and obtaining approval for any costed work.
* You will be working alongside the service department making sure you deliver a high level of customer service to make sure the customers book their vehicle in and to make sure they are always updated.
Description:
Contact Centre Service Advisor – Perrys BDC Burnley
Hours: to be discussed
Salary:negotiable depending on experience
Perrys are one of the UK’s largest Car Dealership Groups having served customers since 1908 with over 50 branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Contact Centre Advisor role:
* Working alongside the Sales team and the Aftersales team your remit will be to take calls from customers and either run through the offers available on new and used cars, using effective questioning to find out the customers’ needs, advising on prices, time scales, their best options, and any additional offers.
* You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
* You will be liaising with the workshop to book customers vehicles in for general servicing, MOT’s, and repair work, giving customers updates on repair timescales and obtaining approval for any costed work.
* You will be working alongside the service department making sure you deliver a high level of customer service to make sure the customers book their vehicle in and to make sure they are always updated.
Key Requirements:
* Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable.
* You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar sales position will be an advantage.
Company benefits:
* Training
* Company pension
* Employee discount
Any applications will be 100% confidential.
Perrys Motor Sales are working with Octane Recruitment to cover all their recruitment needs. Should your CV match the requirements then Octane Recruitment will be in touch to discuss your CV before forwarding to the site. #J-18808-Ljbffr