This is a site‑based role and involves customer service of high standards, including machine servicing and repairing in a multi‑site game environment. The role requires working independently and taking initiative, as well as covering a 7‑day rota to manage all company assets.
Responsibilities
* Monitor machine performance and ensure that machines and arcades are operated to maximum potential through full and correct maintenance, repair schedules, meter analysis and income tracking.
* Control and safeguard all floats and income in conjunction with the Area Manager and ensure company procedures are always adhered to and document weekly float checks.
* Plan and implement machine movements and installations with the Area Manager and monitor the machine plan weekly.
* Ensure sufficient spares are in stock to eliminate machine downtime; keep toys and redemption stock at correct levels and complete regular company stock checks.
* Repair amusement equipment/coin changers in the complex as notified by the public or management team.
* Ensure maximum security of company assets such as cash, service keys and machines.
* Carry out Portable Appliance Tests and Planned Preventative Maintenance (PPM) visits according to company or customer schedules, completing necessary documentation. Also carry out PC swaps and project updates as required.
* Carry out machine installations, changes and removals as required.
* Promote and maintain a good relationship with customers and always promote a correct company image by ensuring standard of dress meets company requirements.
Work Experience
* Previous experience required to do the job.
* Customer service skills.
* Knowledge of the industry.
* General management experience.
* Experience within the leisure sector.
Education / Qualifications
* Academic or professional qualifications.
* Minimum GCSE level Maths and English.
* Management diploma / qualification.
Skills & Abilities
* Analytical skills, computer skills.
* Interpersonal skills.
* Commercial skills.
* Time management.
* Flexibility.
* Decision maker.
* Problem solving.
Personal Details
* Leadership, flexibility, team working.
* Must be tenacious, commercially focused, and pro‑active.
* Strong people management & people development skills.
* Disciplined communication skills.
* ‘Always available’ attitude.
* Ability to motivate & inspire people.
* Enthusiastic.
Other Attributes / Circumstances
* Special conditions that apply to the job, e.g., need to travel, work away from home etc.
* Prepared to work unsociable hours as necessary.
Job Details
* Seniority Level: Entry level
* Employment Type: Full‑time
* Job Function: Information Technology
* Industries: Gambling Facilities and Casinos
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