We’re seeking Waiters/Waitresses to provide outstanding service at IInterContinental Dominica Cabrits Resort & Spa. Responsibilities include taking orders, serving meals with accuracy, and assisting guests with special requests. Applicants should be polished, attentive, and comfortable in fast-paced environments while upholding the prestige of a luxury international brand.
Responsibility
* Greet and serve guests professionally and promptly
* Take and deliver accurate food and beverage orders
* Handle guest requests, VIP needs, and special preferences
* Operate Point-of-Sale (POS) systems and process payments
* Maintain cleanliness and setup of dining areas
* Collaborate with kitchen and service staff for seamless delivery
* Uphold resort standards in guest interaction and presentation
Experience and Qualifications
* Previous experience as a waitress/waiter or in a customer service role (preferred but not required)
* Flexibility to work shifts, including evenings, weekends, and holidays
* Physical stamina to stand and walk for long periods
* Knowledge of hygiene, health, and safety standards
* Strong problem-solving skills and ability to remain calm under pressure
* Excellent customer service and communication skills
* Ability to multitask and work in a fast-paced environment
* Strong teamwork and interpersonal skills
* Attention to detail with a focus on guest satisfaction
* Basic knowledge of food and beverage service standards
* Ability to handle transactions and operate POS systems
* Good memory and ability to take accurate orders
* Good communication and passionate about customer service, good command over written and spoken English; additional languages are an asset
Benefits and Others
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
IHG Hotels & Resorts is one of the world’s leading hotel companies with a purpose to provide True Hospitality for Good.
Our diverse portfolio of differentiated brands are well known and loved by millions of consumers around the world. We have the right hotel brand for both our guests and owners, whatever their needs.
1st & Top Floor, 42 Cork Street, Roseau, Dominica
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