Job Title: Call Handler
Location: Cwmbran (due to its location you will require your own transport)
Pay Rate: £12.70 per hour
Hours: Monday and Tuesday, 8:30am - 5:00pm (with occasional ad hoc shifts to cover absences)
Contract Type: Temporary, duration 2 months (possibly longer)
About the Role:
Manpower is recruiting for a Call Handler to join a busy team within a public sector organisation. The role involves answering inbound calls, speaking with service users and professionals and guiding callers through a series of questions to determine eligibility for transport services. You'll then arrange bookings where appropriate, ensuring all information is recorded accurately and efficiently.
Key Responsibilities:
1. Answering inbound calls in a professional and helpful manner
2. Asking structured questions to assess eligibility for transport services
3. Accurately recording information on internal systems
4. Liaising with colleagues to ensure a smooth and efficient service
5. Maintaining confidentiality and following organisational policies at all times
About You:
6. Previous experience in a call handling role is essential
7. Excellent communication and listening skills
8. Confident using computer systems and inputting data accurately
9. Able to remain calm and professional when dealing with a high volume of calls