Conveyancing - Operations Manager
I am working on behalf of a leading Conveyancing specialist firm, who are seeking an experienced and dynamic professional to lead and drive the operational success of a high-performing Residential Conveyancing department. This is a fantastic opportunity for a proven leader within legal services to oversee a team focused on delivering outstanding client service, achieving performance targets, and enhancing operational processes.
This role is with one of the largest, direct conveyancer in the UK who have been providing their services for an incredibly long time, and are backed by a leading provider, which guarantees that they are here to stay. Through covid and periods of recession, they have never been forced to make redundancies, due to the constant and guaranteed stream of work they receive on a monthly basis.
Key Responsibilities
* Lead the delivery of residential conveyancing services, ensuring service level agreements (SLAs) are met and client expectations exceeded, positioning the team as a leader in the market.
* Build and maintain strong client relationships through regular meetings, presentations, and appropriate client engagement activities.
* Identify and implement process improvements and service innovations that enhance client satisfaction and operational efficiency, while managing costs effectively.
* Oversee and embed change initiatives smoothly and efficiently within the department.
* Inspire, develop, and support your direct reports to help them reach their full potential, promoting a culture of high performance.
* Monitor team performance, focusing on improving exchange conversion rates and effectively managing the pipeline through regular analysis.
* Take a proactive approach to enhancing the client journey, identifying and actioning improvements to the overall customer experience.
* Handle complaints professionally and promptly, ensuring resolution is in line with established procedures.
Candidate Profile
* Demonstrated leadership experience, having previously managed a team at a Team Leader level or above. You will be motivational, strategic, and capable of uniting teams with clear direction.
* A solid track record of operational process management, preferably within a Residential Conveyancing environment.
* Strong technical expertise in residential conveyancing.
* Excellent communication skills with the ability to influence and drive positive business outcomes.
* Commercial acumen and a strong understanding of the UK conveyancing landscape.
* Outstanding interpersonal and client relationship management skills, both internally and externally.
* A genuine passion for delivering exceptional customer service and a clear vision of what excellence looks like in this space.
Low staff attrition is paramount at this firm, with so many members of the team having been with them for 10, 20 years+, they achieve this by offering training, support, progression and prioritising the wellbeing of their staff.
They have been and continue to be at the forefront of the conveyancing market and due to continue organic growth, are looking to hire into their Leeds based team on a hybrid basis.
If you meet the above criteria, please apply directly via the link or contact Rachael Atherton at G2 Legal Recruitment.