Key Responsibilities & Deliverables: Credit Controlling a designated trade debtor ledger by way of verbal and written communication, against a personal cash collection target • Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of their ledger, themselves, their team and the Credit Control Department • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant departments • Effective management of collection system, adhering to all best practice standards • Build positive relationships with key stakeholders. Lead monthly reviews with the Operational and Finance teams to highlight debt risks and opportunities • Ensuring accurate client details are maintained on the sales ledger including notes of action, invoice status and contact details • Working towards monthly individual objectives, to reduce overdue debt • Reconciling accounts on a monthly, termly and annual basis • Ensuring timely and accurate allocation of all payments received on designated ledgers • Providing detailed information to facilitate timely completion of Debt Reporting • You will ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes Essential Criteria: Previous experience in a Credit Control role gained within a fast paced organization • Excellent verbal and written communication skills Job Level 3 Job Description Internal Core Competencies: Key Indicators: Customer Orientation: • Seeks to understand customer needs and builds credibility with the customer by providing inputs on solutions • Integrates client feedback and delivers accordingly to agreed specifications and timelines in order to ensure highest level of customer satisfaction Analytical Ability: • Breaks down the problem into its constituent parts to get a better understanding of issues • Evaluates the available solution options whilst solving problems High Impact Communication: • Communicates with conviction and is confident to share own point of view • Listens attentively and asks questions to seek clarity for oneself Learning & Innovation: • Openness to new ideas • Learning Orientation This role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment. • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem solving skills • Advanced competency with MS Excel • Commitment to get the job done which may require work outside of normal outside office hours