Contract: Permanent ¦ Full-time Hours: 37 hours per week About the role This is an exciting time to join Hundred Houses Society (HHS). We are looking for a Data & Insights Analyst who will strengthen how we use data to improve services, support and demonstrate compliance, and deliver better outcomes for our customers. You will use your strong analytical and insight-driven skills to lead improvements in the quality, accuracy and accessibility of our data and develop clear and reliable reporting which will provide practical insights that support service improvement and regulatory compliance. Working closely with teams across Customer Services, Property, Housing, Finance and ICT, you will help us improve the quality, accessibility and interpretation of operational data. This is a great opportunity to make a real difference in a small, collaborative organisation where your work has visible impact. About you We welcome applications from people who can demonstrate: Experience in business analysis, service improvement or change roles Strong analytical and problem-solving skills Proficiency in Excel and at least one BI/reporting tool (Power BI desirable) Ability to analyse complex data and communicate clear, actionable insight Experience mapping and improving processes Experience working in a customer-focused environment Ability to interpret data for nontechnical audiences Inclusive, values-driven approach, aligned with social housing Strong organisational and time-management skills Desirable BCS Business Analysis certification (or willingness to work towards this). Familiarity with Civica Cx, SQL, Power BI or similar tools. Experience working in housing, public sector or regulated environments. Experience supporting digital or systems change, or facilitating workshops or training. Why join us? We’ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. Hear from our team about what it’s like to work here: https://www.youtube.com/watch?v=vT1-HCTrKhA Benefits 28 days annual leave (excluding bank holidays, pro-rated for part-time staff) Option to buy/sell up to 5 days’ annual leave Private health insurance Employee discount scheme Defined contributions pension scheme (matched from 4% to 10%) Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus, more when you join! How to apply Please submit your CV and a supporting statement, demonstrating how your skills, knowledge and experience meet the job description and person specification. Please let us know if there are any reasonable adjustments you want or need to share with us to help us consider your application. Please read the attached Job Description (at the bottom of the advert) before applying. Please note that Basic DBS clearance is required for this role. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process. Data Protection & Privacy We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy. INDAD