We are looking for hardworking,enthusiastic & committed individuals with excellent communication &interpersonal skills to join our friendly team.
This busy, varied roleincludes answering phones, assisting & directing patients, manning front desk, scanning documents, processing prescriptions & any otheradministrative tasks as & when required.
Umbrella Medical is a thriving,supportive organisation committed to providing high-quality, patient centredcare.
Serving a diverse & growingpopulation, we nurture a collaborative team spirit, innovation in healthcaredelivery, and a genuine dedication to improving the health & wellbeing ofour patients. We are based within a large, new, purpose built health centre inthe heart of Walsall.
We are looking for the rightcandidate/s to work up to 40 hours a week. Our surgeries are open Monday toFriday, between 7:15am - 6:30pm & employees are required towork a combination of early starts & late finishes to meet our business needs.
Although you would be based mainly at Hatherton Medical Centre, you may be asked to cover at any of our Umbrella Practices for training & development or to cover in times of sickness or annual leave.
The successful candidate will ideally have previous experience of working in general practice or the NHS, & experience of dealing with the public both face to face & on the telephone, though anyone with strong customer service skills gained in any environment will be considered.
Main duties of the job
To provide an efficient reception and administration service to patients as well as support for clinicians, to enable the effective day to day running of the practice. To undertake clerical duties as necessary and to enter relevant data onto the computer system, working both on your own initiative and as part of a team.
The successful candidate will also have:
* Empathy
* Ability to work both as part of a team and independently, and be be able to use their own initiative
* Ability to diffuse sensitive situations with members of the public who are distressed whilst also remaining calm
* Good IT skills (EMISweb experience an advantage)
About us
Umbrella Medical provide primary care services across 4 sites in Walsall:
* Hatherton St Medical Centre(formerly Lichfield St Surgery, Sycamore House Medical Centre and Limes Medical Centre)
* Holland Park Surgery
* Broadway Medical Centre
We are a growing partnership with a very strong emphasis on providing high quality accessible care. We are currently CQC OUTSTANDING (2 practices) and continue to build on that foundation. We recognise that General Practice is changing and in order to continue to provide excellent care we are offering this position.
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If you require any further details, please contact Kate Waller on kate.waller1@nhs.net
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Job responsibilities
Job Description
Please refer to attached Job Description & Person Specification for further details.
Person Specification
Qualifications
* English Language GCSE (Grade C or above) or equivalent
Experience
* Demonstrate experience of dealing with the public both face to face and over the telephone
* Basic understanding of general office procedures (e.g. record keeping, filing)
* Experience of working in General Practice or the NHS
* Experience of using a clinical system
Knowledge & Skills
* Effective verbal communication skills, both face to face and on the telephone
* Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook
Personal Competencies and Qualities
* Ability to work effectively as part of a team and independently
* Ability to work using own initiative
* Ability to diffuse sensitive situations with members of the public who are distressed
* Ability to transfer information/data with proficiency and accuracy
* Understanding, acceptance and adherence to the need for strict confidentiality.
* Methodical approach to work and ability to meet targets/deadlines
* Ability to work flexibly in order to meet the needs of the service
* Self-motivated
* Willing to take part in training and personal development
* High attention to detail
* Friendly and articulate
* Smart appearance
* Ability to use own judgement and work without direct supervision to determine workload priorities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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