Posted: 12h ago
The role
JOB TITLE: Service Manager
RESPONSIBLE TO: Chief Executive Officer
HOURS OF WORK: 37 hours per week
BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN
HOLIDAYS: 28 days - including statutory holidays (pro rata)
SALARY: £34,000 per annum plus benefits
Main Duties and Responsibilities
- Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients.
- Ensure organisational standards are being met in the accommodation service across all Hope properties.
- Draw up rotas in advance for sign-off from the CEO.
- Monitor staff attendance and report absences promptly to the Management Team.
- Motivate the team through regular one to one supervisions and by modelling good practice.
- Monitor and manage team performance and progress reporting issues at the Management Team meetings.
- Identify staff training needs and submit requests to the Office Manager.
- Ensure adequate procedures are in place, policy is clear and understood by both staff and clients.
- Supervise the delivery of other services provided on site.
- Ensure that weekly property inspections are undertaken by the Wardens and ...
