Job Title: B2D Client Operations Executive (Operations, Aftersales & Spares)
Location: Bristol/Hybrid (office, remote & occasional distributor visits)
Salary: £30,000
Role Summary
The B2D Executive is the day-to-day operational interface between Pure Electric and its distributor network — coordinating distributor orders, deliveries, onboarding, warranty support, spare parts availability, and issue resolution.
You will work closely with internal teams (Warranty & Repairs, Supply Chain, Logistics, Customer Experience) and external distributors to ensure distributors are supported, informed, and operationally enabled to deliver a consistent customer experience.
Key Responsibilities
Distributor Relationship Management
* Act as the primary operational point of contact for assigned distributors.
* Build strong, trusted relationships with distributor counterparts.
* Ensure distributors are aligned to Pure’s ordering, delivery, warranty, RMA, and repair processes.
* Support regular distributor reviews and performance discussions with the Head of Warranty & Repair.
Order Management & Delivery Coordination
* Manage distributor orders from placement through to delivery confirmation.
* Coordinate with Factory and Logistics Providers to ensure accurate order processing and timely dispatch.
* Track shipments, manage delivery updates, and proactively resolve delivery issues.
* Ensure accurate documentation for domestic and international shipments.
Spares Supply, Warranty & RMA Coordination
* Coordinate spare parts supply to distributors and repair centres for warranty and paid repairs.
* Track spares availability and escalate shortages impacting repair turnaround times.
* Support the RMA process, ensuring parts and units are returned, tracked, and processed correctly.
* Help ensure spares usage aligns with warranty approvals and policy.
Distributor Onboarding & Enablement
* Support onboarding of new distributors, ensuring operational readiness.
* Coordinate access to systems, documentation, training, and warranty processes.
* Ensure distributors understand spares ordering, RMA procedures, evidencing standards, and service expectations.
Aftersales Support & Issue Resolution
* Support distributors through warranty claims, repairs, and spares requests.
* Help manage distributor expectations around approvals, turnaround times, and deliveries.
* Warranty & RMA claim validation
* Own day-to-day distributor issues across aftersales and logistics.
* Identify recurring issues and escalate trends to the Head of Warranty & Repair.
Systems, Data & Reporting
* Maintain accurate records across CRM, order management, spares, and warranty systems.
* Track distributor KPIs including order accuracy, delivery performance, spares lead times, RMA volumes, and issue resolution.
* Support reporting and data preparation for internal reviews.
Skills & Experience
Essential
* Experience in B2B/B2D operations, account coordination, supply chain support, or aftersales.
* Strong organisational skills and ability to manage multiple distributor accounts.
* Confident communicator with experience working with external partners.
* Comfortable coordinating across supply chain, warranty, and operational teams.
* Detail-driven with a structured, problem-solving mindset.
Desirable
* Experience with spares, RMAs, or warranty operations.
* Exposure to international logistics or distributor models.
* Experience in consumer electronics, mobility, or technical products.
Why Join Us
* Hybrid working with clear ownership and external exposure.
* Work closely with global distributors and senior operations leadership.
* Play a key role in keeping distributors operational and customers moving.
* Develop experience across logistics, warranty, spares, and partner management.