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You’re an experienced Hire Desk Manager, Senior Hire Controller, or Depot Manager looking to develop a hiring team. Based at our growing Equipment Hire HQ, you’ll shape the department, implement KPIs, and mentor the team to excel. We’re ambitious and expanding rapidly, making this an excellent opportunity for career growth and team development.
BASIC SALARY: Up to £45,000
BENEFITS:
* Annual Bonus
* 35 Hour Week
* 25 Days Holiday
* 10% Pension Contribution
* Private Medical
* Free Car Parking
* Corporate Benefits Package
LOCATION: Burton-on-Trent
COMMUTABLE LOCATIONS: Derby, Nottingham, Loughborough, Leicester, Ashby-de-la-Zouch, Swadlincote, Coalville, Lichfield, Rugeley, Stone-on-Trent, Stafford, Cannock, Tamworth, Hinckley, Sutton Coldfield.
JOB DESCRIPTION: Hire Desk Manager, Senior Hire Controller, Hire Manager – Construction Equipment, Plant Hire, Equipment Hire
As our Hire Desk Manager, you’ll join a leading construction equipment provider. In this high-energy environment, you’ll need to be at your best to manage the increasing customer volume. Your responsibilities include managing a team of experienced Hire Controllers/Customer Service Representatives, ensuring smooth daily operations.
KEY RESPONSIBILITIES:
* Create and implement KPIs to keep the team on track
* Manage customer inquiries to deliver outstanding service
* Coordinate equipment logistics to ensure timely availability
* Upskill the team for excellent customer service
You will also develop processes to improve the efficiency of the hiring experience.
PERSON SPECIFICATION:
You should have managed a Hire Desk team in markets such as:
* Plant, Tool, Powered Access, Lifting, Crane
* Welfare, Generators, Forklifts
* HGV, Agricultural Equipment, Attachments
Or managed Trade Desks / Hire Desks within Builders Merchants, Timber, Plumbing Merchants, etc.
Demonstrate:
* Proven team leadership
* Ownership of projects and tasks
* Excellent communication skills
* Strong organizational skills
Above all, bring energy, a desire to develop others, and enjoy being hands-on.
THE COMPANY:
We’re a leader in innovative construction solutions, with a reputation for quality, safety, and engineering excellence. Supporting major projects across the UK and internationally, we foster a dynamic, supportive environment for growth and development.
INTERESTED? Please click apply. You will receive acknowledgment of your application.
Note: Wallace Hind Selection is our recruitment partner.
Ref: KC17813, Wallace Hind Selection
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