Job Description
Are you passionate about building strong customer relationships and ensuring service excellence? We are recruiting for a Supplier / Service relationship Manager to join our team to deliver high-quality incident assurance across a B2B environment.This role is about assuring service performance, managing expectations, and maintaining trust through effective supplier management.
Key Responsibilities
* Act as the primary liaison between our organisation and our provider
* Manage relationships across a Supplier Relationship Management (SRM) model
* Ensure incidents are tracked, resolved, and communicated effectively
* Collaborate with internal stakeholders to uphold service standards
* Provide assurance reporting and insights to senior leadership
Who We're Looking ForWe're seeking someone with:
* Civil Service or Financial Services experience
* Background in Contact Centre operations or Service Assurance
* Strong stakeholder management and communication skills
* A proactive, relationship-focused mindset
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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